Downtime means lost profit, so it is important for engineers to keep machinery and equipment up and running. To do this, they need to be able to get the parts they need in a timely manner. But with the vast number of choices available in the fluid power industry, designers can waste precious time sifting through products looking for the one they need. Norgren Express addresses this issue by giving engineers a way to quickly find, order and receive the right products.
Norgren Express provides products from not only Norgren but also many other brands including Pneufit, Herion, Buschjost, Lintra, Excelon, Olympian and Fleetfit. All orders ship the next day and, for a premium charge, can arrive before 10 a.m. the following week day or early morning Saturday. (Note: Those delivery options are currently unavailable online.)
Ordering online seems to be a fairly straightforward affair. The full range of products offered by Norgren is divided across the top of the web page into different dropdown menus including: Actuators, Valves, Airline Preparation, etc. When engineers select their desired category of product from these menus, they are taken to the products page. Here they can find a list of products within the category, complete with images, data sheets, brochures and sometimes even CAD models.
The price for the product is clearly visible in the upper right-hand corner of the page, with a small box below it to designate quantity. All customers need to do next is click “Add To Basket.” The process is virtually identical to ordering a product from a consumer website like Amazon. Norgren also offers their complete product listings in catalog form, which can easily be ordered from the front page of the website.
If you find yourself having trouble finding the product you need, the website also features a live chat feature that allows users to receive help from Norgren customer support.
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