Aventics is now offering its customers in the United States an innovative service and product portal. Available at http://www.pneumatics-shop.us, the portal helps to quickly and easily find information on components and solutions tailored to the requirements of engineers and purchasers. At the same time, the portal’s lean structures and processes speed up online order processes. The cross-industry portal is intended for manufacturers, including OEMs, users, distributors, and engineering firms for industrial automation, as well as the commercial vehicle, food, railway, medical, energy, and marine technology sectors.
The U.S. is one of the first countries in the world where Aventics offers its customers the new portal. The previous shop system has been transferred to the new portal, which makes the ordering process even easier. The new one-stop-shop solution combines all relevant applications in the new portal. The central search function simplifies searching and enables customers to find specific information from operating instructions and brochures through to technical data and specifications. At the same time, lean structures and processes speed up the order process. Customers can also access “myAVENTICS”, a personalized service area where they can view orders and offers, track deliveries, download delivery-relevant documents, and submit product feedback.
“Our components ensure state-of-the-art technical solutions for our customers. Our innovative product portal simplifies the order process as well as searches for information. We’d like to enable our customers and partners to find the perfect solution that will help them even faster,” states Andreas Hart, Director Digital Business at Aventics.
Taking advantage of digitalization
With its new portal, Aventics addresses the needs of small and medium-sized enterprises in particular, companies that often look for ultra-customized solutions. “Digitalization offers outstanding opportunities to create added value for partners and customers. With our digital portal, we offer excellent service around the clock—and its intelligence lies in its simplicity,” says Hart. “In the age of digital transformation, customers increasingly expect to be able to apply their experiences as end consumers to business-to-business platforms. Our portal provides solutions tailored to customer-specific needs. This makes it easy for our customers to work with us. And we will expand these personalized offerings in the future,” the expert adds.
The U.S. is one of 22 countries worldwide where Aventics will offer its customers the portal. For the next step, the new solution will be launched on all remaining markets by mid-2018.